Frequently Asked Questions
Find answers to common questions about our products, ordering process, and shipping.
Ordering & Customization
How do I design my custom map?
Use our interactive design tool to search for any location, adjust the zoom and position to get the perfect view, then choose your product and size. You'll see a live preview before ordering.
Can I map any location in the world?
Yes! Our map data covers the entire globe. You can create a custom map of any city, town, island, or landmark anywhere in the world.
What level of detail will my map show?
Our maps show streets, parks, water features, and major landmarks. The level of detail depends on your zoom level—zoom in for more street-level detail, or zoom out for a broader view.
Can I see a preview before I order?
Absolutely! Our design tool shows you exactly how your map will look on your chosen product. You can also preview how it will appear when laser engraved.
Ordering & Products
How do I place an order?
Placing an order on Dev is easy! Browse our products, select your preferred options, and add them to your cart. When you're ready, proceed to checkout where you can enter your shipping details and complete payment securely.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.
Can I customize my product?
Yes! Many of our products offer customization options. Look for the customization panel on the product page where you can select colors, sizes, add personalized text, or upload custom artwork.
How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can also log into your account to view your order status and tracking details at any time.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. Expedited shipping options are available at checkout for faster delivery. International orders may take 10-21 business days depending on the destination.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination. Enter your address at checkout to see available shipping options for your location.
What are your shipping costs?
Shipping costs are calculated based on your order weight and destination. Free shipping is available on orders over $50 within the continental US. You can see the exact shipping cost at checkout before completing your purchase.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Custom or personalized items cannot be returned unless they arrive damaged or defective. Please contact our support team to initiate a return.
How do I request a refund?
To request a refund, please contact our customer support team with your order number and reason for the return. Once we receive and inspect the returned item, we'll process your refund within 5-7 business days.
What if my item arrives damaged?
We're sorry if your item arrived damaged! Please take photos of the damage and contact us within 48 hours of delivery. We'll arrange for a replacement or full refund at no extra cost to you.
Account & Privacy
How do I create an account?
Click the "Sign Up" button in the top navigation bar. You can register with your email address or use social login options like Google. Having an account lets you track orders, save favorites, and enjoy a faster checkout experience.
How is my personal information protected?
We take your privacy seriously. All personal data is encrypted and stored securely. We never sell your information to third parties. For more details, please review our Privacy Policy.
Can I delete my account?
Yes, you can request account deletion by contacting our support team. We'll process your request within 30 days and remove all your personal data from our systems, except where we're legally required to retain it.
Contact & Support
How can I contact customer support?
You can reach our customer support team via email, live chat on our website, or through the contact form. We typically respond within 24 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. While we may not respond immediately outside these hours, we'll get back to you on the next business day.
Map Products
What types of maps can I order?
We offer a variety of map products including city maps, country maps, neighborhood maps, and custom location maps. Each can be printed on different materials like cutting boards, wall art, coasters, and more.
Can I customize the location on my map?
Absolutely! You can enter any address or location to center your map. You can also adjust the zoom level, choose different styles, and add personalized text to make it uniquely yours.
What makes your map cutting boards special?
Our cutting boards feature precision-engraved maps of your chosen location. Made from high-quality wood, they're both functional kitchen tools and beautiful keepsakes that celebrate the places that matter to you.
Gift Ideas
What occasions are your products perfect for?
Our personalized map products make perfect gifts for housewarmings, weddings, anniversaries, birthdays, and holidays. They're ideal for anyone who wants to celebrate a meaningful location - their hometown, where they met their partner, or a favorite travel destination.
Still Have Questions?
We're here to help! Reach out to our team and we'll get back to you as soon as possible.